At Qinie Home, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to make the process as easy as possible.

 

7-Day Return Policy

You have 7 days from the date you receive your order to request a refund. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

How to Initiate a Return

1. Request a Return: To initiate a return, please contact our customer service team at qinie.malaysia@gmail.com or call us at 011 2615 5182 within 7 days of receiving your product. Include your order number and a brief explanation of why you would like to return the item.

2. Approval Process: Once we receive your return request, our team will review it. If your return is approved, we will provide you with instructions on how to return the item.

3. Return Shipping: You will be responsible for covering the shipping costs to return the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number] days.

 

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at qinie.malaysia@gmail.com or call us at 011 2615 5182 with details and photos of the damage or defect. We will arrange for a replacement.

 

Policy Amendments

Qinie Home reserves the right to amend this return policy at any time without prior notice. Please review our policy periodically for any updates.

 

Contact Us

If you have any questions about our return policy, please contact us at qinie.malaysia@gmail.com or 011 2615 5182.